HCLTech has introduced a new augmented reality (AR)-enabled infrastructure management solution in collaboration with CareAR and ServiceNow. Designed to improve IT operations, the solution leverages real-time remote assistance, augmented intelligence, and automated workflows to streamline infrastructure support.
By combining HCLTech’s infrastructure services and AI expertise with CareAR’s enterprise AR tools and the ServiceNow platform, this integrated solution helps organizations manage IT infrastructure more efficiently. It aims to reduce downtime, lower support costs, and strengthen operational resilience.
This solution is particularly suited for sectors such as manufacturing, energy, utilities, and retail, where timely and remote IT support is essential. Through AR-assisted troubleshooting and digitized workflows, companies can improve service continuity and enhance the overall management of their IT assets.
The approach supports proactive issue resolution and enables optimized asset lifecycle management, contributing to improved business continuity in distributed or critical environments.
