RateGain Travel Technologies Limited, a global leader in AI-powered SaaS solutions for the travel and hospitality industry, has introduced UNO VIVA, an advanced AI voice agent designed to streamline hotel reservations. UNO VIVA integrates seamlessly with RateGain’s UNO platform, an AI-driven hotel commerce solution, to enhance the efficiency and accuracy of reservation-related calls.
UNO VIVA leverages automatic speech recognition and supports over 18 languages, allowing hotels to handle guest inquiries efficiently. The AI agent addresses the significant challenge of repetitive, often missed, inbound calls—accounting for nearly 90% of hotel communication. By automating responses to frequent queries, UNO VIVA minimizes agent fatigue and eliminates inconsistencies, leading to improved customer satisfaction.
The AI voice agent is available 24/7, improving operational efficiency and reducing the burden on front desk staff. It is designed to sync live rates and availability, reducing pricing errors, and ensuring accurate booking confirmations. UNO VIVA also enables guests to make, modify, or cancel reservations easily, all while maintaining a personalized experience by understanding the guest’s preferences.
By offering seamless integration with Property Management Systems (PMS), UNO VIVA provides a scalable solution that can start delivering results within a week. It supports hotels in reducing operational costs, recovering lost revenue, and improving overall guest experiences. This innovative AI tool is set to transform hotel reservation management and contribute to the future of the hospitality industry.
