Jet Airways CEO Sanjiv Kapoor comes in support of IndiGo crew

“Crews are human too. It must have taken a lot to get her to breaking point.” Jet Airways CEO wrote on Twitter. The DGCA has ordered a probe into the matter.

The Jet Airways CEO Sanjiv Kapoor has come in support of Indigo’s air hostess crew, saying that the crew are human too. “As I had said earlier, the crew are human too. It must have taken a lot to get her to breaking point. Over the years I have seen crew slapped and abused on board flights, called “servant” and worse. Hope she is fine despite the pressure she must be under.” he wrote on the micro-blogging platform.

The CEO also recalled a similar incident of abuse, where a crew who was slapped by a passenger because his meal choice was not on board. The crew quit the same day. She was just 19.


In the viral video, the air hostess could be seen confronting the passenger. According to reports, the heated spat was over the availability of food. The matter escalated after a junior crew member was left teary-eyed due to constant nagging. It turned into a spat after the passenger tried taking approaching the senior crew member in a similar.

The DGCA ( Director General Of Civil Aviation) has launched an inquiry into the IndiGo 6E 12 Istanbul-Delhi flight. The investigation order comes after the viral video showed the cabin crew being called ‘servant’ in the viral video.

Under the updated aircraft rules 1937 a passenger can be marked unruly if he fails to respect the rules of conduct at an airport or on board an aircraft or to follow the instruction of the airport staff or crew members and thereby disturbs the good order and discipline at an airport.