Upstox users woke up to a frustrating start on Tuesday morning, with a wave of complaints flooding X about incorrect stock prices, wrong percentage gains in portfolios and the app not behaving as expected — raising questions about whether the discount broker is facing a technical outage.
Multiple users flagged the issue in quick succession around market open. “There is something wrong with your app. It’s not working as expected,” wrote one user tagging @upstox. Another posted simply: “Glitch in Upstox.” A CFA-designated analyst reported that the app was showing incorrect prices and percentage gains in the portfolio section. One user described the issue as prices appearing to carry over from the previous session — “share price kalse continue lag raha hai, kuch to gadbad hai.”
What is actually happening
The core complaint, explained plainly: the app is not resetting price movements at the start of today’s session. Instead of showing today’s gain or loss fresh, it appears to be stacking today’s movement on top of yesterday’s — so if a stock moved 2% yesterday and is up 1% today, the app may be showing a cumulative 3% move rather than just today’s 1%. One user put it directly: “Prices are not getting adjusted with today’s +/-, it’s added up to yesterday’s movement.”
This points to a data feed or session-reset failure on Upstox’s backend — the kind of bug where the previous close price that serves as the baseline for today’s change calculation has not updated correctly. The app is loading and functioning on the surface, but the reference point it is using to calculate live price movements is wrong, making every gain and loss figure in the portfolio unreliable.
Upstox had not issued an official statement on the matter at the time of writing. Business Upturn has reached out for comment.
Not the first time
This is not an isolated incident for the platform. Upstox has previously acknowledged system glitches where some users faced stale or missing live market data due to a backend issue, with affected users migrated to backup systems. On a prior occasion, a global outage at Cloudflare caused Upstox’s app and web platform to show errors and remain inaccessible for many users, with service restored only after Cloudflare resolved the issue.
What you should do right now
Cross-check your holdings and live prices on NSE India’s official website or another reliable source before making any trading decisions. Do not act on the percentage gains or losses shown in the Upstox app until the data is confirmed accurate. Screenshot any discrepancies as proof, and raise a support ticket through the in-app help section. If the glitch causes a financial loss, it can be escalated to NSE or BSE through their grievance portals, or to SEBI via the SCORES portal.
This is a developing story. Business Upturn will update this article as more information becomes available.