RateGain Travel Technologies Limited, a leading global provider of AI-powered SaaS solutions for the travel and hospitality industry, has announced an exclusive reseller partnership with Aztech Digital. The collaboration is set to significantly expand the presence of UNO VIVA, the world’s first CRS-integrated AI voice agent built specifically for hotels, across Greece and Cyprus.
Under this agreement, Aztech Digital will act as the exclusive distributor of UNO VIVA in both markets, leveraging over 25 years of deep industry expertise and a strong network of global travel technology partners. The partnership comes at a crucial time for hospitality businesses in Greece and Cyprus, where seasonal demand spikes create intense pressure on hotel operations, especially during peak travel months.
Hotels in these destinations often face fluctuating service volumes while travelers continue to expect instant, accurate responses and seamless support at every touchpoint. Limited front-office bandwidth has long been a challenge for hospitality teams, leading to missed booking opportunities and lower conversion rates. Through this partnership, Aztech Digital aims to help hotels modernise their voice reservation processes, improve guest engagement, and capture more inbound demand using advanced AI-driven automation.
UNO VIVA, built on RateGain’s proprietary UNO platform, functions as a consistent, high-quality AI front-desk agent that operates 24/7 and supports reservations in more than 30 languages. The solution continuously learns from every interaction, enabling hotels to deliver faster, more accurate responses while ensuring no potential booking opportunity is lost. Its seamless integration with CRS, PMS, and hotel booking engines allows for rapid deployment without disrupting existing systems.
By automating end-to-end reservation calls, UNO VIVA helps hotels significantly reduce operational costs while easing the workload on front-office teams. The AI voice agent also provides real-time rates and availability through direct system integration, while intelligently upselling personalised offers that can drive substantial revenue growth.