Coforge Limited has successfully implemented the ServiceNow AI-powered HR Service Delivery (HRSD) platform, enhancing the employee experience for its global workforce of over 35,000. This marks a significant milestone in Coforge‘s digital transformation journey.
The GenAI-enabled HRSD platform redefines HR service delivery by leveraging intelligent automation, intuitive self-service, and AI-driven insights. This transformation accelerates service delivery, improves employee satisfaction, and ensures a consistent experience across geographies.
Coforge has unified critical HR processes such as onboarding, background verification, learning, and performance management through standardized workflows and integrations with learning platforms and core HR tools. AI agents have been developed to enable predictive onboarding, personalized learning journeys, and real-time performance analytics, resulting in faster turnaround times and improved operational efficiency.
This internal transformation supports Coforge’s growth trajectory and execution-driven culture. The ServiceNow-powered HRSD platform provides a scalable foundation, allowing HR teams to focus on high-value initiatives while maintaining operational excellence.
The unified HRSD portal empowers employees with seamless, self-service HR support and provides HR leaders with enhanced visibility into service performance and employee journeys. Coforge is driving a modern, employee-centric HR experience aligned with its global workforce needs.
Ashish Kumar, SVP-Cloud Business at Coforge, stated, “Our adoption of ServiceNow AI-powered HR Service Delivery demonstrates how global organisations can modernise employee experience while maintaining execution discipline at scale.”
Adrian Johnston, President APAC Sales at ServiceNow, commented, “Coforge is setting a new benchmark for fast-growing enterprises using AI to deliver a modern, connected employee experience.”
The new platform enhances global consistency, reduces dependency on manual processes, and accelerates service timelines across HR, IT, Workplace Services, and Legal. ServiceNow continues to shape how modern enterprises evolve, reinforcing Coforge’s position as an AI-first enterprise.
Disclaimer: This article is based on a regulatory filing submitted to the National Stock Exchange of India (NSE).