On Tuesday, many people took to Twitter to testify about how Vodafone wrongly deducted Rs. 99 from their account in the name of international roaming. Moreover, it seemed absurd to many as they pointed out that they had no international travel history. Therefore, it is impossible to be charged for international roaming.
“I have been charged INR 99.00 for International Roaming Rental. I have neither subscribed to this pack nor I need this one. Because of this, I am not able to call anyone. Please resolve the issue,” wrote a Vodafone user.
Moreover, many users complained about not getting any response from the company’s customer care. In addition, in many tweets, people said the money was cut from their accounts early on Tuesday and also received an SMS notification for the same.
https://twitter.com/cricpost/status/1267712998124089344
Following, the company replied to some users via tweet and explained that the incident happened because of “technical error”. “Hi! We apologize for the inconvenience caused. Due to a technical error, Rs 99 has been erroneously charged on your prepaid number. We are crediting the amount to your account. We solicit your cooperation. Stay Home and Stay Safe,” Vodafone wrote in its response to the tweets.
https://twitter.com/VodafoneIN/status/1267778223502290944
However, the users were evidently upset over the big hiccup that came from the company’s end. Soon tweets about Rs. 99 being wrongly deducted began trending on twitter. Although, the company in its responses said the money will soon be credited back in the accounts of the users.
