Indian online travel company MakeMyTrip said to payout refunds of Rs 642 Crore for the Travel Booking between March 25 and May 24, 2020, due to enormous efforts put by its teams.
MakeMyTrip spokesperson said “We have disbursed Rs 642 crore in refunds for Travel bookings between 25th March to 24th May 2020. Over the past eighteen months, our teams have spent a considerable number of hours to ensure that our customers remain duly informed about the progress of their refund requests.”
“Besides this, MakeMyTrip has worked closely with its partner airlines to help resolve pending cases,” the spokesperson added.
On August 28, CEO of MakeMyTrip Rajesh Magow said, “The domino effect of flight cancellations leading to a massive pile-up of refund requests needed an extraordinary effort to solve for flight plan changes, credit shells, refunds, and more.”
“We are humbled to share that through the enormous effort made by our team over the last several months, almost 99.6 per cent impacted bookings during the lockdown period stand resolved today,” he added.
“We have seamlessly passed on the refund received from airlines in entirety to our customers,” said Magow following the Supreme Court’s direction to airlines to refund fares booked for travel until May 24, 2020.