India CX Summit & Awards 2023

Customer experience is no longer just a buzzword in today’s competitive corporate market; it is a strategic imperative. Annually, industry leaders and innovators convene at the India CX Summit & Awards 2023 to glean insights and stay ahead of the curve. This event has become a symbol of customer-centricity, and it promises to be larger and better than ever in 2023.

The India CX Summit & Awards 2023, hosted by Synnex Group on September 14th –15th, 2023 at a prestigious venue Hotel Novotel, Juhu, Mumbai, drew a broad group of CEOs, regulators, and technological innovators. The Summit aimed to promote discussion, share ideas, and solve problems that arise in today’s ever-changing customer experience. The India CX Summit & Awards 2023 is expecting 400+ attendees every day. This immense turnout shows the industry’s appetite for innovation as well as the event’s obvious success.


Inspiring Keynote Speakers: –

The Customer Experience Summit has a remarkable capacity to attract excellent speakers who inspire, inform, and ignite change. Previous speakers have included business leaders, motivational experts, and customer experience visionaries. Prepare to be inspired and challenged as you listen to these thought leaders’ experiences and thoughts.

The India CX Summit & Awards 2023 will feature an impressive lineup of key industry professionals, including Mr. Sudeep Singh, Vice President and Head Of Cx Business, From SAP Indian Subcontinent, Mr. Rahul Singh, VP and Head Of Marketing, From SAP Indian Subcontinent, Mr Brad Meehan, Managing Director, From Strativity Group, Ms. Sudakshina Ghosh, Sr. Director, Customer Advisory, CPG and Life Sciences, From SAP Indian Subcontinent, Mr. Abhinav Chaturvedi, Partner, Consulting, From Deloitte India, Mr. Balaji Srinivasan, Executive Director and Chief Technology Officer, From Dream Folks Services, Mr. Dharmarajan k, Chief Business Officer, From Tata CLIQ, Mr. Sameer Narkar, Founder & CEO, From Konnect Insights, Mr. Bharath M Balan, Chief Growth Officer, From FiveS Digital, Ms Harshni Sreedhar, Business Head, From India-Uniphore, Mr. Dilpreet Singh, Head-CRM Loyalty and Partnership, From ITC, & more professionals will share their knowledge and forecasts at the India CX Summit & Awards 2023.

Our Expert Speaker will conduct a Corporate Presentation on the current CX study.

  • Mr Brad Meehan, Managing Director, From Strativity Group will be delivering presentation on Customer Centricity 3.0
  • KeethiVivek Muniappan, Director Solution Engineering & Solution Architecture, From SAP Indian Subcontinent on Data Protection and Consent Management
  • Mr. Sumedh Suklikar, Manager- Enterprise Sales, From FCI CCM on Your Untapped Goldmine: Service Communications Redefined
  • Sameer Narkar, Founder & CEO From Konnect Insights on 4 Pillars of Omni-channel Customer Experience Management & More.

Unparalleled Learning Opportunities:-

The CX Summit & Awards 2023 is a gathering of ideas, expertise, and innovation. Some of the important topic to be discussed are.

  • CX automation: Streamlining customer experience for the businesses.
  • Big Data & Data Analytics: Revolutionising the Customer Experience.
  • Conversational AI: Building a Less Artificial and More Intelligent CX.
  • Omnichannel Success: Lessons in CX Strategy and Execution.

Attendees may expect a wide variety of events, workshops, and keynote presentations from CX experts. Whether you’re a seasoned CX professional or just starting out, you’ll find conferences aimed to your specific needs. There’s something for everyone, from customer journey mapping and voice of the customer analytics to the newest in AI-driven personalization.

Networking Galore:-

The summit’s networking opportunities are one of its most noticeable features. Connect with other professionals, share your experiences, and build long-lasting partnerships. The CX community is known for its collaborative nature, and there are plenty of professionals prepared to share their insights and ideas. It is not only important to know who you know; it is also important to know who you can learn from.

Success Strategies to Remember:-

You will not walk away from the summit empty-handed. You’ll return to your organization with actionable plans and approaches for improving your customer experience. Implement what you’ve learned and see your company reap the benefits of enhanced customer loyalty, higher retention rates, and a healthier bottom line.

Don’t pass up this opportunity to become a customer experience innovator. In 2023, the India CX Summit & Awards promises to be the energy your company needs to prosper in a customer-centric future. Mark your calendars and prepare to see your company alter for the better.