Swiggy, India’s leading on-demand convenience platform has remained committed to the safety and well-being of its delivery partners who play a vital role in delivering its services. The platform facilitated the pay out of a total of Rs. 31 crores in claim amounts to its delivery partners in the fiscal year (2022-2023).
Swiggy has been providing insurance to its delivery partners since 2015. It now has partnered with Reliance General Insurance to cover health insurance, personal accident and accidental death, and mobile phone damages.
Mihir Shah, Head of Operations at Swiggy said, “Delivery partners are the backbone of our service. There is a common misconception that since they are not employees, they do not have access to healthcare support from Swiggy. For several years now, we have provided carefully considered insurance and other benefits to our delivery partners and their families. Swiggy remains committed to providing industry-best safety and well-being practices to our delivery partners.”
In addition to the insurance, Swiggy provides a comprehensive package of benefits for its delivery partners, including insurance coverage for health, COVID-19, personal accidents, and mobile phones. They can avail of mobile insurance cover of Rs 5000.
Along with hospitalization and OPD cover, Swiggy delivery partners receive Rs. 10,00,000 in case of fatalities, with 96% of the claims getting settled within seven days.