Paisalo Digital Limited, a prominent non-banking financial company (NBFC) in India, has announced its strategic transition to a fully AI-powered lending platform. This move is aimed at achieving significant growth, enhanced profitability, and scalability, with the company targeting a twofold increase in assets under management (AUM), revenue, and profit after tax (PAT) over the next three years.
The transformation is comprehensive, involving the integration of AI across all facets of the company’s operations. Paisalo has already implemented advanced AI infrastructure, including two high-performance NVIDIA AI chips and an immersion-cooled AI server. This setup supports over 350,000 AI-driven customer interactions daily in multiple languages, providing a substantial data advantage that facilitates continuous learning and improved customer engagement.
Paisalo’s AI transformation spans the entire credit lifecycle. In customer acquisition and onboarding, AI-led sourcing engines are enhancing borrower quality while reducing costs. The digital onboarding process, utilising eKYC and Account Aggregator frameworks, has significantly cut down loan processing times from days to mere minutes.
In underwriting and credit decisioning, Paisalo employs a proprietary AI/ML credit engine that integrates various data sources for real-time approvals and dynamic pricing, thereby boosting fraud detection and risk-adjusted returns. The company’s portfolio and risk management are strengthened through advanced predictive analytics, enabling early stress signal detection and improved collections efficiency.
Paisalo’s AI-native infrastructure, featuring cloud-native architecture and AutoML pipelines, is designed to be scalable and compliant with RBI regulations, allowing for exponential growth without proportional cost increases.
Deputy Managing Director Santanu Agarwal commented on the transformation, stating, “Our transition to an AI-first lending platform marks a significant shift in our operating model. With AI embedded across acquisition, underwriting, and servicing, we are poised to scale rapidly, enhance margins, and deliver industry-leading returns. This sets the foundation for our vision of doubling AUM, revenue, and profitability over the next three years.”
Disclaimer: This article is based on a regulatory filing submitted to the National Stock Exchange of India (NSE).