George Kurtz, the president and CEO of CrowdStrike, has commented on the huge disruptions caused by a recent upgrade to the Falcon sensor of the firm, which has left many PCs stuck at the recovery screen. Global operations at airports, businesses, banks and government offices have been severely affected by this issue.
In a post on X, Kurtz assured customers and stakeholders, saying, “CrowdStrike is actively working with customers impacted by a defect found in a single content update for Windows hosts. Mac and Linux hosts are not impacted. This is not a security incident or cyberattack. The issue has been identified, isolated, and a fix has been deployed.”
Kurtz highlighted CrowdStrike’s full commitment to fixing the issue and bringing everything back to normal. He advised affected customers to the company’s support portal for the most recent updates and promised continued communication through their website.
He further added, “We further recommend organizations ensure they’re communicating with CrowdStrike representatives through official channels. Our team is fully mobilized to ensure the security and stability of CrowdStrike customers.”
