Here’s what you should do if your Samsung find my mobile (SmartThings Find) is not working

Tracking is impossible because the capability, it appears, is disabled if you restart the phone.

In a number of unpleasant circumstances, Samsung’s Find My Mobile feature—integrated with SmartThings Find—is helpful. Find My Mobile is a free service offered by Samsung if you have an account with the business. We advise setting it up as one of the first things on a new smartphone.

The tool’s main purpose is to find a lost object. Additionally, you can use it to remotely backup and delete your files. Because it only functions with registered Galaxy devices, it is secure. It can also be used to reset a forgotten passcode or pin.


To assess whether a device was lost or stolen, the service uses information from wireless networks and Google. It is rather easy to activate from the Settings app’s Biometrics and Security option. The features “Remote unlock” and “Send last location” are helpful.

Any web browser’s Find My Mobile feature can be used to find a missing handset. However, if your device’s battery is dead, this capability is less useful. Although it will not show the precise location, you can send the prior location.


Unfortunately, there are numerous reports of a serious experience-breaking fault with the Find My Mobile feature, despite the fact that this tool is essential. Samsung assistance allegedly was not all that helpful, according to a lengthy Reddit discussion.

We are not sure if this is a bug that only affects Samsung smartphones; it could potentially affect other gadgets that include a feature like Find My Mobile. Because of this problem, the Find My Mobile function is almost completely useless.

A simple power cycle will disable the feature if you misplace your phone or someone steals it. Restarting the device or waiting for it to automatically shut off at zero battery is referred to as a power cycle.

You will not be able to track your phone any longer once this feature has been disabled. When this feature is totally disabled, it is difficult to track your device because there is no method to unlock it with a fingerprint.

If you have a Samsung phone that supports Find My Mobile (SmartThings Find), you can simply reproduce the issue.

The steps are listed below.

  1. Restart the gadget after shutting it off. Don’t, however, unlock the phone.
  2. You may see a Wi-Fi or 4G symbol on the lock screen by double tapping on it. This gives the impression that your phone is network-connected.
  3. Open Find My Mobile now on a computer, phone, or web browser. An option to find your phone will be available.
  4. “Unable to connect to phone” will be shown.
  5. Now use your fingerprint or passcode to unlock the phone. Your phone should now be easy to find! You can duplicate this bug by following these steps.

This is a worrying flaw because anyone might take your device and you are unable to even trace its whereabouts. Some people think that “secure boot” is the cause of this issue.

Others claimed they tried it on different Honor phones and experienced the same outcome. This is a major issue on all Android smartphones, even Google devices. If anyone can disable the location tracking with a simple restart, it poses a serious security concern.

One possible cause for this is that the Credential Encrypted Storage (apps, photographs, movies, etc.) and Device Encrypted Storage (clock app) are not communicating with one another.

People’s only options right now are to attempt a force reset or sell the gadget for parts. Many people question why such a significant problem was ignored and expect that Google or Samsung will come up with a fix.