Ola Electric has announced a major expansion of its Hyperservice initiative with the launch of dedicated Hyperservice Centres, aimed at delivering a same-day service guarantee to eligible customers at no additional cost. The rollout begins in Bengaluru, where the first Hyperservice Centre has become operational in Indiranagar, marking a key step in the company’s push to redefine the EV ownership experience in India.
Under this expansion, Ola Electric will progressively upgrade its existing service facilities into Hyperservice Centres. These centres are designed to significantly reduce service turnaround time while offering a fully digital, transparent, and customer-friendly experience from vehicle check-in to delivery. Customers can now get their vehicles serviced within the same day without paying any extra charges, addressing one of the most common concerns around EV after-sales support.
According to a spokesperson from Ola Electric, the company is reimagining the service experience as a core part of ownership, bringing the same level of innovation seen in its products to after-sales support. The Hyperservice Centres focus on technology-led process redesign and scale, with the aim of removing friction and delivering faster, simpler, and more reliable service outcomes for every Ola customer.
Each Hyperservice Centre is equipped with modern amenities, including a dedicated customer lounge, free Wi-Fi, and real-time digital visibility across every stage of the service process. Customers can track their vehicle status live, ensuring greater clarity, trust, and predictability throughout the service journey.
Following the Bengaluru launch, Ola Electric plans to rapidly expand Hyperservice Centres across key cities pan-India over the coming weeks. This nationwide upgrade of service infrastructure reinforces the company’s long-term focus on building a world-class EV ownership ecosystem that prioritises speed, reliability, and customer convenience.
In addition to physical service upgrades, Ola Electric has also scaled Hyperservice into an open platform. Through this initiative, the company is making its genuine spare parts, diagnostic tools, and service training modules available not just to Ola customers but also to independent garages, mechanics, and fleet operators across the country. Genuine Ola spare parts can now be purchased directly via the Ola Electric customer app and website, eliminating intermediaries and improving access to certified components.
The company has also rolled out a nationwide in-app service appointment feature, allowing users to book preferred service slots, track progress in real time, and manage all service-related requirements through a single digital platform. By consolidating the entire service experience within the Ola Electric app, the initiative aims to remove the inefficiencies of traditional service booking methods and set new benchmarks for convenience in India’s EV sector.
