Ola Electric has recently announced intentions to expand its service network to 1,000 centres by December 2024.
This action comes in response to several consumer complaints regarding service-related difficulties and it is intended to help solve the company’s growing service backlog. According to the company’s announcement, starting October 10, it will offer a quick-service guarantee in which service concerns will be dealt with in one day, in a phased manner. Also, it has been mentioned that customers whose two-wheeler service takes longer than a day would be offered a loaner Ola S1 scooter till their two-wheeler is serviced.
Bhavish Aggarwal, Chairman and MD of Ola Electric, said, “In the last 3 years, we’ve built a 7L+ community and the leading market position. We have close to 800 sales stores but only about 500 service centres. We are expanding our network and also building the best-in-class ownership experience with on-demand and AI-powered service. The HyperService campaign is built with a clear focus on enhancing the service and ownership experience of our community, and we will continue to push the boundaries with innovative service initiatives that cater to our fast-growing community across the country.”
