Meta’s WhatsApp Business, which offers travel options on the messaging network, has partnered with metro train service providers in several Indian cities. With this new function, users will be able to reserve, buy, cancel, or top up their transit tickets via a WhatsApp chatbot. Users will also get access to other data, like train schedules, route maps, fare breakdowns, and more, in addition to these features.
In order to make digital metro rail services available to citizens of Bangalore, Mumbai, Hyderabad, and Pune, WhatsApp has partnered with the Bangalore Metro Rail Corporation Limited (BMRCL), the Mumbai Metro, the Pune Metro, and the L&T Metro Rail Hyderabad Ltd. When utilising Namma Metro in Bangalore, commuters can talk in English or Kannada and utilise end-to-end QR ticketing systems to buy or cancel tickets, examine fare information, check schedules, and recharge their metro cards. Users only need to send a message with the word “Hello” to “https://wa.me/+918105556677” to start a chatbot.
Director of Business Messaging for WhatsApp in India commented on the development. Says Ravi Garg “Public transportation is now safer, smarter, and more convenient thanks to India’s digital revolution. We are happy that WhatsApp has been integrated with India’s top-notch metro services in several cities to provide commuters with convenience at their fingertips. To improve the everyday commutes of people around the nation, we would be pleased to assist other cities and assist in the digitisation of train transits on WhatsApp.”
Now, commuters on the Mumbai Metro can purchase e-tickets using WhatsApp. The e-tickets must be validated at the Automated Fare Collection gate since they contain crucial details including the fare and the date of issue. Users should to send the word “Hello” in a message to the phone number ‘https://wa.me/+918105556677’. to start the procedure.
Moreover, Pune Metro users can now order e-tickets by calling a chatbot hotline. They only need to send a message saying “Hello” to “https://wa.me/+918105556677” to start the procedure. Similar to this, metro users in Hyderabad can utilise the chatbot to get a URL for booking an e-ticket that is good for 5 minutes. Sending a message with the word “Hello” to “https://wa.me/+918105556677” will take you to this URL, which enables end-to-end digital payment-enabled ticket booking.
