‘All transactions are safe under RBI and NPCI guidelines’ claims Google Pay

Yesterday, online transaction platform Google Pay said that all the transactions made on the platform are safe and follow the procedure laid out by Reserve Bank of India and National Payments Corporation of India. Thus, the operations taking place at Google Pay do not violate the Payments and Settlement System Act of 2007.

A Google spokesperson said, “Some quotes on social media, wrongly attributed to the RBI, claim that issues arising while transferring money through Google Pay are not protected by the law, since the app is unauthorised. This is incorrect and can be verified on NPCI’s website.”


Earlier in June, Reserve Bank of India notified Delhi High Court that Google Pay or G Pay is a third party app provider. It does not operate any payment systems.

“Google Pay operates completely within the law. Google Pay works as a technology service provider to partner banks, to allow payments via UPI (Unified Payments Interface). UPI apps in the country are categorised as ‘third party apps’, and are not required to be ‘payment systems operators’,” the Google spokesperson added.

The spokesperson clarified that transactions made at Google Pay are absolutely safe.

“All transactions made via Google Pay are fully protected by redressal processes laid out by applicable guidelines of the RBI/ NPCI, and users can reach out for any help 24/7, through Google Pay customer care,” the spokesperson concluded.