The National Consumer Disputes Redressal Commission gave a direction to a salon to pay compensation of rupees 2 crore for wrong haircut and treatment given to her by staff at a salon in Hotel ITC Maurya in 2018. The complaint was made by a model, stating that she was left “with little or almost no hair.”
The order was passed by a bench of two judges, Justice RK Agrawal and Dr SM Kantikar, observing that there is “no doubt that women are very cautious and careful with regard to their hair” and that they mainly models “spend a handsome amount on keeping the hair in good condition”.
“They are also emotionally attached to their hair. The complainant was a model for hair products because of her long hair. She has done modeling for VLCC and Pantene. But due to hair cutting against her instructions by the opposite Party No.2 (ITC Hotels Ltd), she lost her expected assignments and suffered a huge loss which completely changed her lifestyle and shattered her dream to be a top model,” the order further read.
The complainant was looking forward to modelling projects related to hair products and was also offered a role in a movie.
On April 12, 2018, she visited the salon at Hotel ITC Maurya for a haircut for an upcoming interview at the time and gave specific instructions regarding her needs but was, “shocked and surprised to observe that despite her specific instructions for long flicks/layers covering her face in the front and at back, and 4-inch straight hair trim from the bottom”, the hairstylist had “chopped of her entire hair leaving only 4-inch from the top touching her shoulder”.
Later the Salon staff offered her to provide free hair treatment, which the complainant noted was “dubious and it resulted in damage of her hair”. “Her scalp was burnt with severe burning sensation due to hair treatment and there was itching and flaking of the scalp. The chemical used in hair treatment has caused permanent damage to her scalp,” the commission stated.
The model stated that she had “undergone severe mental breakdown and self-esteem as she always had long hair and because of fault on the part of ITC Hotels Ltd, she has been left with little or almost no hair”.