Tata Consultancy Services (TCS) has entered into a strategic partnership with Amadeus to revolutionise airline retailing and servicing. This collaboration aims to accelerate digital transformation across the travel ecosystem, including airlines, airports, travel distribution, and hospitality.
TCS will develop the Service Center User Interface for Amadeus Nevio, a next-generation platform designed to modernise airline retailing. The new interface will be cloud-native and integrated within Amadeus Nevio, simplifying airline servicing and enabling advanced retailing capabilities. This development will provide airline customer service agents with a modern Software-as-a-Service (SaaS) interface that integrates seamlessly with airlines’ contact centre ecosystems.
The partnership will leverage TCS’s expertise in AI, cloud, and data analytics, combined with Amadeus’ travel technology capabilities. This collaboration is expected to enhance operational agility and deliver personalised travel experiences. The Amadeus Nevio Service Center aims to improve first contact resolution, reduce handling time, and unlock new revenue opportunities through intelligent upselling and personalisation.
Cyril Tetaz, EVP Airline Solutions at Amadeus, expressed enthusiasm about the partnership, highlighting TCS’s expertise in travel and its potential to enhance the retail experience for air travellers. Arun Pradeep Surendra Mohan, Business Head of Travel, Transportation & Hospitality at TCS, emphasised the significance of this partnership in reshaping travel technology and co-creating intelligent solutions.
The collaboration is expected to support the rollout of Nevio implementations with greater speed and value, creating opportunities for TCS to provide customised deployments and ongoing support. Over time, the partnership may expand into additional Amadeus solution areas, such as airport operations.
This alliance strengthens TCS’s position in the global travel and aviation technology ecosystem, advancing its strategy to co-create intelligent, platform-led solutions that enable modern airline commerce models.
Disclaimer: This article is based on a regulatory filing submitted to the National Stock Exchange of India (NSE).