One Point One Solutions Limited has announced the acquisition of a significant customer experience (CX) operations contract valued at ₹60 crore from Piramal Finance Limited. This three-year engagement is set to enhance One Point One Solutions‘ presence in the BFSI sector, a key growth area for the company.
Under the terms of the contract, One Point One Solutions will manage both inbound and outbound customer experience operations for Piramal Finance. The services will support customer service and sales processes across Piramal Finance’s range of financial products. The operations will be conducted from the company’s delivery centres located in Mumbai and Chennai, leveraging its extensive expertise in handling large-scale CX programmes for financial institutions.
This contract not only provides strong revenue visibility for One Point One Solutions but also reinforces its position as a trusted partner for leading financial institutions aiming to scale customer engagement and operational efficiency. The company’s multi-city delivery model and deep expertise in customer lifecycle management position it well to support Piramal Finance’s growth ambitions while maintaining high service quality and customer satisfaction.
The contract with Piramal Finance is expected to add momentum to One Point One Solutions’ growth trajectory as it continues to expand its footprint in high-growth sectors and strengthen long-term partnerships with leading enterprises.
Piramal Finance Limited is a retail-led upper layer NBFC with a pan-India presence, managing assets under management of over ₹96,000 crore. The company offers a range of retail and wholesale lending products and operates a distinctive phygital model combining high-touch engagement with high-tech capabilities.
Disclaimer: This article is based on a regulatory filing submitted to the National Stock Exchange of India (NSE).