Wipro Limited, a global leader in technology services and consulting, has introduced TelcoAI360, an AI-first Managed Services platform designed to transform telecom operations. This innovative solution enables Communication Service Providers (CSPs) to enhance efficiency, reduce operational costs, and accelerate the rollout of new services.
TelcoAI360 integrates Wipro’s deep domain expertise with AI-driven tools to streamline processes, automate workflows, and optimize resource management. By leveraging AI, telcos can improve customer experiences, boost service reliability, and achieve faster time-to-market for new offerings. The platform is available ‘as-a-Service’ with customizable components, allowing CSPs to tailor it to their specific needs.
Developed in collaboration with Wipro’s AI partner ecosystem and utilizing ServiceNow’s Telecommunications industry solutions suite, TelcoAI360 provides seamless interoperability with existing telecom architectures. It enhances network performance through intelligent automation, real-time monitoring, and predictive maintenance to prevent disruptions. Integrated AI-powered security features ensure real-time threat detection and fraud prevention, strengthening data protection. Additionally, standardized APIs facilitate smooth communication between systems, improving operational efficiency and regulatory compliance.
With its ability to scale across multiple cloud environments, TelcoAI360 offers flexibility for telcos to manage infrastructure demand dynamically. It also simplifies product and service lifecycle management, from planning and deployment to in-life operations and retirement.
Lalit Kashyap, Sector Head – Communications, Media, and Networks at Wipro Limited, emphasized that TelcoAI360 represents a major step forward in redefining telecom operations. By combining automation, security, and AI at scale, the platform empowers telcos to stay ahead in a rapidly evolving industry. With TelcoAI360, Wipro continues to drive digital transformation, ensuring CSPs remain competitive in an increasingly AI-driven landscape.
