Unicommerce, India’s leading e-commerce enablement SaaS platform, has announced the launch of UniBot, a GenAI-driven conversational chatbot designed to streamline operational workflows for sellers and warehouse teams across the e-commerce ecosystem.
UniBot introduces an intuitive voice- and text-based interface that enables users to execute tasks, retrieve essential business insights, and manage cross-functional operations through simple conversational commands. For example, sales leaders can request a weekly overview of marketplace performance, while warehouse managers can instantly pull up pending orders or identify delays requiring urgent attention.
Developed to minimize operational complexity and decision-making time, UniBot allows users to handle bulk order management through natural language inputs. Teams can generate picklists, invoices, labels, and in-depth analytics—filtered by sales channels, SKUs, warehouses, and turnaround times—without navigating multiple dashboards.
The chatbot also provides real-time analytics on orders and inventory, enabling faster and more informed decision-making. By making operational data instantly accessible, UniBot significantly reduces training requirements and enhances overall productivity across fulfillment and back-office functions.
Supporting both Hindi and English, UniBot is designed to be accessible to warehouse staff, back-office teams, managers, and leadership. Its conversational interface ensures ease of use and seamless adoption across diverse user groups.
UniBot integrates tightly with Unicommerce’s suite of solutions, including its flagship Uniware order and warehouse management platform, the Video Management Solution, Unicapture, and the Unireco reconciliation tool. This ensures a unified and efficient operational ecosystem for businesses of all sizes.
