Tata Consultancy Services (TCS) has announced a five-year strategic partnership with Air New Zealand to modernize its digital infrastructure and enhance passenger experience. This collaboration aims to streamline airline operations, drive AI adoption, and improve efficiency across multiple business areas, including fleet management, crew scheduling, and ground services.
The partnership was formalized at TCS’ Banyan Park Campus in Mumbai, in the presence of New Zealand Prime Minister Christopher Luxon, Tata Group Chairman Natarajan Chandrasekaran, Air New Zealand CEO Greg Foran, and TCS CEO K. Krithivasan.
Key Highlights of the Partnership
- AI-Driven Innovation: TCS will integrate artificial intelligence into Air New Zealand’s digital services, enhancing operational efficiency and customer engagement.
- Automation and Cloud Technologies: The agreement will see the deployment of AI-driven automation and cloud solutions across over 600 applications used by the airline.
- Workforce Transformation: TCS will lead large-scale upskilling initiatives, strengthening Air New Zealand’s digital capabilities in cybersecurity and AI.
- Customer-Centric Approach: The collaboration will enhance digital retail capabilities and loyalty programs, offering a more personalized travel experience.
TCS has been a long-term partner in New Zealand’s digital transformation journey, with a strong presence in the region. With this agreement, Air New Zealand aims to become a digitally advanced airline, leveraging AI and automation to set new industry benchmarks.
