Tata Consultancy Services (TCS) has announced an extension of its 20-year strategic partnership with UK-based airline Virgin Atlantic. The renewed seven-year deal aims to modernize Virgin Atlantic’s technology backbone through cloud-first and AI-driven solutions to deliver more personalized, connected, and sustainable customer experiences.
As part of this transformation journey, TCS will help implement a next-generation Technology Command Centre, co-developed with Virgin Atlantic, to unify and modernize the airline’s tech estate. This will support real-time decision-making, improve operational efficiency, and enhance customer and crew engagement with contextual data at every touchpoint of travel.
The collaboration will leverage TCS’ proprietary platforms, including TCS Cognix™ and TCS AI WisdomNext™, to accelerate enterprise digital transformation and foster a resilient digital core. Virgin Atlantic, which served over 5 million passengers in 2024 and operates across 30 global destinations, sees this move as key to driving innovation, profitability, and customer delight.
Oli Byers, CFO of Virgin Atlantic, emphasized that the partnership will enable smarter and simpler travel experiences, positioning the airline to become the most loved travel company in the AI era. TCS’ UK & Ireland Head, Amit Kapur, stated that the deal reflects a shared vision to redefine the future of travel with intelligent, scalable ecosystems.
This continued partnership builds on a legacy of success, with TCS playing a vital role in supporting Virgin Atlantic’s cargo, crew, and enterprise platforms over the years.
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