Poonawalla Fincorp Limited (PFL), an NBFC backed by the Cyrus Poonawalla Group and focused on Consumer and MSME lending, is embracing artificial intelligence as a core part of its digital transformation journey. The company has introduced five new AI-powered solutions designed to strengthen risk management, improve operational efficiency, and enhance compliance across the enterprise.
These include an Early Warning System for workforce risk, a Travel Bot to support operational mobility, RegIntel for compliance intelligence, an ER Governance Tool for managing employee relations, and AI-driven Suspicious Transaction Reporting to tackle financial crime. By integrating these solutions into its core operations, PFL is moving beyond basic automation toward intelligent, predictive, and prescriptive systems that make the company more proactive and future-ready.
AI is rapidly becoming a strategic differentiator for PFL, impacting areas ranging from risk calibration and fraud detection to marketing, compliance, HR, audit, and underwriting quality. Currently, the company is progressing with 45 AI projects, 13 of which have already been completed successfully. With this AI-first approach, PFL is driving intelligent automation, operational accuracy, and innovation, positioning itself as a digitally confident and governance-driven NBFC of the future.
