Zaakpay, a wholly owned subsidiary of One MobiKwik Systems Limited, has partnered with Capital Region Urban Transport (CRUT), a key public transit agency under the ONDC Network, to launch a first-of-its-kind chat-based bus ticketing service in Odisha.
The initiative aims to digitize and simplify public transport access for more than 24 million annual commuters, covering nearly 36 million rides across the state. Through a seamless WhatsApp interface, passengers can now book tickets, make payments, and download digital tickets directly on their phones.
Developed by PeLocal as the integration partner with Zaakpay serving as the payment gateway, the service is now live in nine major cities, including Bhubaneswar, Cuttack, Khordha, Pipili, Puri, Konark, Rourkela, Sambalpur, and Berhampur.
How to Book CRUT Bus Tickets on WhatsApp
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Send “Hi” on WhatsApp to +91 90780 50218 (CRUT’s official number).
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Follow chatbot prompts to choose your route, confirm booking, and complete payment.
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Download your digital ticket instantly within the chat.
Alternatively, users can head to WhatsApp Settings > Payments > Chat with Businesses, search for Capital Region Urban Transport, and start by sending a “Hi”.
The system supports English and Odia, ensuring accessibility for both urban and rural commuters. Users can also check past transactions, access FAQs, and raise grievances, making it a complete digital transit solution.
