LTIMindtree, a leading global technology consulting and digital solutions company, has enhanced its partnership with Currys, a major UK-based omnichannel retailer of technology products and services. This strategic partnership has empowered Currys to transform its omnichannel retail customer experiences through Salesforce technologies, resulting in the prestigious Dreamforce Partner Innovation Award 2024.
Key transformations include the re-platforming of the Currys website using Salesforce Commerce Cloud, the launch of an in-store client app on Experience Cloud, and the implementation of Salesforce Service Cloud to enhance post-sales support.
Andy Gamble, CIO of Currys, highlighted the collaboration’s impact, stating, “Our partnership with LTIMindtree has enabled us to deliver exceptional digital experiences to both our colleagues and customers. With these new omnichannel tools, we are set to achieve greater operational efficiency, offer faster services, and drive innovation for future business growth.”
Srinivas Rao, Executive Vice President and Chief Business Officer, LTIMindtree, noted that this collaboration represents LTIMindtree’s strength in retail-focused digital transformation. “We’ve delivered a world-class omnichannel shopping experience for Currys, helping them unlock new growth opportunities and enhance customer satisfaction. The award is a testament to the continued innovation we bring to the table,” he said.
The partnership, which began in 2021, has helped Currys streamline operations and elevate customer experiences. Through the power of the Salesforce platform, Currys has transformed its retail ecosystem, paving the way for future growth in digital retail innovation.
