Infosys has announced a strategic collaboration with Sally Beauty Holdings (SBH), a specialty beauty retailer and distributor based in the U.S., to enhance IT operations through hyper-automation and AI-driven solutions. The partnership aims to deliver efficiency in IT service delivery, allowing SBH to modernize its systems and drive enterprise-wide digital transformation.
By utilizing Infosys Topaz, an AI-focused suite of solutions, the collaboration will enable SBH to standardize and streamline its IT systems. This will result in predictive and proactive 24/7 monitoring of IT services, improving overall customer experience.
Scott Lindblom, CIO of Sally Beauty, expressed enthusiasm about the partnership, stating that it is an essential step in modernizing IT service delivery under the company’s “Fuel for Growth” initiative. “Embracing AI-amplified IT is a significant step forward for us,” he noted.
Karmesh Vaswani, EVP and Global Head of Consumer, Retail, and Logistics at Infosys, highlighted the company’s commitment to helping SBH achieve industry leadership. The project will consolidate support services, optimize processes, and reduce costs over the next five years, aiming to amplify both customer satisfaction and operational efficiency.
