Infosys recently announced an extension of its partnership with NVIDIA to offer AI-powered, customer-centric solutions that boost telecom innovation and operational excellence. The collaboration will help telcos improve customer experiences, optimize network operations and expedite service delivery by leveraging Infosys Topaz, an AI-first collection of services, solutions and platforms using generative AI technology.
In the filing, the company shared, “Infosys developed three generative AI solutions, all of which are powered by Infosys Topaz, using NVIDIA NIM inference microservices, NVIDIA NeMo Retriever embedding models, and NeMo Guardrails to customize and deploy generative AI telco domain-specific LLM models. Infosys Topaz also uses NVIDIA Riva, for building real-time conversational AI pipelines that allow for real-time transcription and translations for call center agents.”
- TOSCA Network Service Design uses NVIDIA’s generative AI to develop and customize TOSCA templates.
- An NVIDIA generative AI-powered smart networking operating centre enables network engineers and network operations staff to solve issues more quickly and correctly.
- Infosys Cortex: A platform for contact center transformation powered by generative AI.
These solutions may provide significant benefits to customers in terms of operational efficiency and productivity enhancements, as well as improve the entire experience of contact center agent training by optimizing the end-to-end generative AI pipeline and inference costs.
