HGS, a top provider of digital experience and business process management solutions, recently informed exchanges that the company launched a new customer experience (CX) hub in Cape Town, South Africa. The hub will give access to a high-quality and diverse workforce, assisting international clients from many sectors.
By March 2025, HGS expects to hire over 400 local people in voice and non-voice customer experience jobs, as well as corporate support functions.
In the exchange filing, the company also shared, “Africa, the second-largest economy in Africa, is known for a large, well-educated, digitally savvy, and English-speaking workforce, with four universities ranked among the top 500 globally. Because of its time zone matches, it is very well suited to provide seamless service to Australia-New Zealand in the East, UK- EU at the centre and Americas on the west. It is also multi-cultural and can service consumers from all these diverse countries with aplomb.”
