HGS announced the launch of its new AI-powered Digital Customer Experience and Data & Analytics Innovation Center in Waterloo, Ontario. Set to open on May 15, 2025, this state-of-the-art facility underscores HGS’s commitment to advancing digital transformation and fostering data-driven innovation. It will also play a pivotal role in creating high-quality job opportunities in one of Canada’s fastest-growing cities.
The new center will serve as a hub for customer engagement, leveraging cutting-edge AI-powered automation, analytics, and cloud-based solutions to redefine how businesses interact with their customers. By offering frictionless, omnichannel experiences, the facility is designed to enhance customer satisfaction for some of the world’s most prominent brands.
HGS plans to create up to 150 jobs in Waterloo across a variety of digitally-focused roles in automation, data analytics, AI, IT support, and customer experience, as well as talent management, HR, and engineering. The company is committed to providing career growth and upskilling opportunities, equipping employees with the tools and training they need to thrive in the evolving digital landscape.
The expansion aligns with Waterloo’s reputation as a hub of innovation, fueled by top-tier universities like the University of Waterloo. This initiative will not only create jobs but also contribute to the local community by fostering partnerships, skill development, and innovation-driven collaborations that strengthen the city’s position in the global digital economy.
