HCLTech, a leading global technology company, has been selected by US-based energy supplier Just Energy to elevate its operations and customer experience through advanced digital solutions. As part of the partnership, HCLTech will implement its cutting-edge Digital Process Outsourcing (DPO) suite and GenAI platform, AI Force, to optimize IT, finance, analytics, customer service, sales, and renewals functions.
To further enhance workforce collaboration and streamline business processes, HCLTech will deploy digitalCOLLEAGUE, a unified, role-specific interface, along with Toscona, its business process optimization suite. These tools are designed to boost productivity and service quality across enterprise functions.
Scott Fordham, Chief Operating Officer of Just Energy, stated, “We are confident that HCLTech’s proven expertise and commitment to service excellence will help us achieve our key business objectives relating to operational efficiency and service improvements.”
This collaboration underscores HCLTech’s leadership in driving digital transformation in the energy sector using AI, automation, and next-gen tech platforms.
