Happiest Minds Technologies Limited (NSE & BSE: HAPPSTMNDS), a leading AI-driven digital engineering and mindful IT company, has successfully implemented its Agentic AI solution with Intelligent Document Processing (IDP) at MUA Insurance Acceptances Pty Ltd in South Africa.
The deployment has revolutionized MUA’s high-volume claims and policy email operations by automating the intake and routing of messages and attachments, including PDFs, scanned forms, and images received in shared Outlook inboxes. Leveraging Generative AI-based classification and smart workflow orchestration, every email is automatically directed to the appropriate claims adjudicator or underwriter, considering expertise, workload, and availability.
Since implementation, MUA has achieved an impressive 99.5% accuracy in email and document classification while significantly reducing token processing costs compared to traditional GenAI models. The system has enhanced adjudication speed, minimized manual effort, and enabled the team to focus on higher-value tasks, all while ensuring security and regulatory compliance.
Joseph Anantharaju, Co-Chairman & CEO, Happiest Minds Technologies, stated, “We are proud to announce the successful deployment of our Agentic AI solution, featuring Intelligent Document Processing (IDP), at MUA Insurance Acceptances Pty Ltd in South Africa. This milestone underscores our dedication to delivering practical, high-impact AI solutions that drive cost efficiency and scalable performance for enterprise insurers and reflects the deep capabilities in GenAI that the GenAI Business Service (GBS) unit has built in a short period of time.”