InterGlobe Aviation Limited, the operator of IndiGo, released a second press statement on December 11, 2025, addressing the severe operational disruptions that affected passengers between 3–5 December 2025. The company reiterated that its highest priority remains customer care, acknowledging the inconvenience caused and outlining the remedial measures undertaken.
According to the statement, IndiGo has initiated all necessary refunds for cancelled flights, with most already reaching customers’ accounts. Refunds for bookings made through travel partner platforms have also been processed. The airline has requested affected passengers whose details may be incomplete in the system to write to [email protected] for prompt assistance.
IndiGo regretted that several passengers were stranded for many hours at certain airports due to congestion and prolonged delays. To support the most severely impacted travellers, the airline will issue travel vouchers worth Rs 10,000, valid for any IndiGo journey over the next 12 months.
In addition to these vouchers, IndiGo confirmed that compensation will also be provided in line with existing government regulations, offering Rs 5,000 to Rs 10,000 to customers whose flights were cancelled within 24 hours of departure.
The airline concluded by assuring passengers that it is committed to restoring the safe, smooth and reliable travel experience associated with IndiGo.
