Tata Consultancy Services (TCS) has extended its 15-year partnership with UK home-improvement retailer Kingfisher plc and will set up a joint Innovation & Automation Office to roll out AI and automation across operations, cut costs, and boost reliability.
Key takeaways
- Scope: TCS will introduce a domain-focused application support model aligned to Kingfisher’s product/platform approach and scale automation in IT ops.
- Tech stack: Builds on TCS’s ignio™ AIOps and its generative-AI powered Application Reliability Engineering solution to deliver predictive, proactive system management.
- Why it matters: Kingfisher (B&Q, Castorama, Brico Dépôt, Screwfix, TradePoint; 1,900+ stores in 7 countries) aims to lift efficiency and customer experience across a large, multi-banner footprint.
- Executive view: Kingfisher’s IT Services Director Dave Haycocks said the program will create “more agile and efficient IT,” while TCS noted the combo of AI + automation will help the retailer “innovate faster” and drive growth.
Big picture
TCS, a long-standing technology partner to leading UK brands, says the expanded mandate reflects strong demand among retailers to optimize merchandising, supply chain, and omnichannel experiences with AI at scale.
