Intellect Design Arena Ltd., a global leader in enterprise-grade financial technology, has announced the launch of PF Credit, a cutting-edge suite of AI-first lending solutions designed to redefine the loan management landscape. By leveraging intelligent, modular digital experts, PF Credit enhances efficiency and accuracy across the entire lending lifecycle, from loan origination to collections and servicing.
PF Credit introduces a set of specialized Digital Experts that streamline every aspect of lending. Its Loan Origination Digital Expert accelerates customer onboarding up to ten times faster by automating data sourcing and reducing manual errors, while the Loan Underwriting Digital Expert improves credit decision-making and reduces NPA risk through precise risk assessments and contextual data analysis. For customer interactions, the Loan Customer Service Digital Expert autonomously resolves a significant portion of inquiries using a multilingual AI assistant, thereby enhancing customer satisfaction and reducing call center loads. On the operational side, the Loan Operations Management Digital Expert minimizes costs by automating routine processes, and the Loan Collections Digital Expert boosts recovery rates and agent productivity by leveraging intelligent case allocation and AI-assisted engagement.
Powered by Purple Fabric, Intellect’s enterprise-grade Open Business Impact AI platform, PF Credit unifies enterprise knowledge, orchestrates intelligent agents, and integrates governance into LLMs to ensure measurable business outcomes. Available as a full-stack solution with eMACH.ai Lending, PF Credit enables end-to-end digital credit transformation and can seamlessly integrate with existing banking systems, including Loan Origination Systems (LOS), Loan Management Systems (LMS), and Collections Systems.
With PF Credit, financial institutions can now harness AI to reduce operational costs, mitigate risks, and elevate the overall customer experience, making lending smarter, faster, and more efficient.
