Tata Communications, a global leader in communications technology, has unveiled its Voice AI platform powered by Agentic AI, setting a new benchmark in customer engagement. This industry-first speech-to-speech solution delivers instant decision-making, multilingual support, and lightning-fast performance with sub-500 millisecond latency, redefining how businesses, especially in the fintech sector, interact with their customers.
Designed for enterprise-grade fintech adoption, the platform leverages Tata Communications’ extensive global voice network and the AI-driven Agentic AI platform, powered by the Tata Communications AI Cloud for security, scalability, and reliability. By connecting directly to customer APIs and fintech platforms, the platform streamlines the entire customer journey—from initiation to resolution—ensuring a seamless and personalised experience.
The platform supports 40+ Indian and global languages, including Hindi, Tamil, Spanish, and Mandarin. It offers real-time transcription, call summaries, and sentiment analytics, while advanced features such as context retention across sessions, adaptive dialogue flows, real-time language translation, multi-agent orchestration, and human handoff integration make it an all-in-one solution for next-generation customer engagement.
A.S. Lakshminarayanan, MD and CEO of Tata Communications, said, “What differentiates Tata Communications Voice AI platform is that it’s not just a tool. It is a scalable, enterprise-ready platform designed to deliver real outcomes. Driven by Agentic AI, it brings integrated intelligence where Voice AI is embedded into customer journeys to address a wide range of use cases that we are already co-discovering with our customers. Built for speed, scale and reliability, it goes beyond pilots and proofs of concept to provide enterprises with a proven way to deliver more empathetic interactions at every touchpoint.”
