India’s largest retail brokerage platform Zerodha faced a technical snag on Wednesday morning, leaving lakhs of traders unable to access their accounts via the Kite mobile app. Users flooded social media with complaints that stock prices, orders, and portfolios were not updating, sparking confusion during peak market hours.
Some of our users are facing issues with price updates on the app. We’re checking this. For now, please log in to Kite web on mobile browser. Order placement is not affected.
For the equity segment, you can also check 20 depth on the app.
— Zerodha (@zerodhaonline) September 3, 2025
However, multiple traders confirmed that Zerodha’s website platform continued to function normally, allowing access through browsers. This means that while the mobile app was down, account holders could still place and manage trades if they logged in via the web.
Zerodha has not yet issued an official statement regarding the cause of the outage. Past disruptions were often linked to server overload during heavy market activity.
For now, traders are advised to use the Kite Web portal as a backup until the mobile app stabilizes. The brokerage, which serves over 1.3 crore customers, has faced criticism in recent years for frequent downtime during critical trading sessions, with many investors demanding compensation for losses incurred during outages.
The latest issue once again raises questions about infrastructure readiness at a time when volumes on Indian stock exchanges are hitting record highs.
