Intellect Design Arena Ltd. has announced a strategic engagement with a leading South African bank to implement its eMACH.ai Digital Engagement Platform (DEP) across nine countries. The deployment will use a single-instance architecture hosted in South Africa, enabling centralized management and consistent service delivery.
The platform will serve the bank’s operations across six countries via cloud infrastructure and three countries through on-premise deployments to meet local data residency regulations.
Designed to support both corporate and retail banking services, the eMACH.ai DEP aims to enhance digital engagement through:
-
Omnichannel and personalized customer experiences across life stages and banking products
-
A scalable architecture that supports 360-degree customer engagement
-
Seamless integration with digital channels, core banking systems, and third-party services including fintechs, e-commerce platforms, and merchant partners
-
Rapid application development using a codeless platform that includes over 750 pre-built journeys and 520 open APIs
-
Streamlined digital onboarding processes to enable faster customer acquisition and credit origination
This deployment represents a significant move in the bank’s digital transformation journey and is expected to improve operational efficiency and customer engagement across its African footprint.
Rajesh Saxena, CEO, Intellect Consumer Banking, stated, “The engagement with the bank is a testament to the robust capabilities of our eMACH.ai Digital Engagement Platform. Intellect has successfully provided a highly personalised experience to global banks with multi-country implementations. We are confident that yet again, DEP will significantly enhance the bank’s digital initiatives, empowering them to deliver exceptional value to their customers across multiple regions.”
