Jammu & Kashmir gets its first-ever grievance redressal system, J&K Integrated Grievance Redressal and Monitoring System.
This system has designated call centres and the status of complaints will be available online. The system was unveiled by Lieutenant-Governor Manoj Sinha on Friday. Manoj Sinha said, After meeting various delegations, we came to know that officers from the administration and other departments related to governance aren’t available for the people. So we have rolled out J&K IGRMS. There will be a minute by minute status update of the grievances on the portal. And if any laxity will be found, we can talk to the concerned officers. Action will follow if any delay or callouses is found while addressing the people’s grievances.”
The decision was taken at the State’ Administrative Council (SAC) meeting on Friday.
The Revamped System shall decentralize the handling and redressal of Public grievances by making District Collectors / Deputy Commissioners as the primary level of receiving, disposing and monitoring grievances.
— Manoj Sinha (@manojsinha_) September 11, 2020
