Vistara, a prominent full-service carrier in India, announced on Friday that approximately 10% of its cabin crew will temporarily wear black-colored trousers and polo t-shirts, adorned with the Vistara logo, instead of the standard aubergine uniform. This alteration is due to a shortage of materials, the airline stated. Vistara took to social media to inform its customers about the situation and reassured them that the focus of the cabin crew remains on providing exceptional customer service.
The airline attributed the uniform modification to limited availability resulting from an unforeseen issue with the supply of materials. Vistara has been expanding its fleet and concurrently increasing its cabin crew strength. However, the current supply chain challenges have impacted the availability of the regular cabin crew uniforms.
An airline spokesperson expressed Vistara’s proactive approach in resolving the issue swiftly by actively collaborating with suppliers. They further emphasized their commitment to ensuring world-class service despite the temporary uniform adjustment. Vistara sought to preempt any potential confusion among passengers by promptly communicating the situation through official channels.
With a total of 2,100 cabin crew members, approximately 200 of them are expected to wear the temporary uniform during this period. The affected individuals are primarily newly trained crew members. However, Vistara aims to resolve the supply chain issue within the next few weeks, according to an anonymous airline official.
The decision to introduce the alternative uniform was made to mitigate any inconvenience caused to passengers and to maintain a seamless travel experience. Vistara remains committed to upholding its reputation for excellent service and customer satisfaction.
In a related development, there were reports suggesting that Akasa Air, another airline, faced challenges in sourcing violet-colored fabric for its seats due to global supply chain issues. Consequently, the airline operated some of its aircraft with seats of different colors. This incident highlights the wider impact of supply chain disruptions affecting various aspects of the aviation industry.
Vistara’s temporary uniform solution demonstrates the airline’s proactive approach to manage unforeseen obstacles while prioritizing passenger comfort and experience. With their ongoing efforts to resolve the supply chain issue, Vistara aims to restore the regular cabin crew uniform as soon as possible. Despite the temporary change, customers can expect the same high level of service and professionalism from Vistara’s dedicated cabin crew.
