
Affle (India) Limited has announced the grant of its 12th patent in India, further strengthening its growing intellectual property (IP) portfolio. The new patent, titled “System for switching and handover between one or more intelligent conversational agents,” aims to revolutionize user experience across digital platforms by enabling seamless transitions between different AI systems.
The patented technology facilitates the smooth switching and handover between various intelligent conversational agents, including chatbots, augmented/virtual reality agents, and other digital assistants. The system is designed to ensure that users enjoy uninterrupted service, with intelligent determination of which agent or system is best suited to handle a specific task based on factors such as user intent, complexity, preferences, past performance, and cost of engagement.
By incorporating this innovative AI solution, Affle strengthens its capabilities to deliver customer-centric technologies that allow advertisements to adapt dynamically to user behavior and device transitions. The system supports multi-channel attribution, ensuring more personalized and efficient user interactions with digital content and services.
This patent adds to Affle’s impressive portfolio of 36 patents, reinforcing its position as a leader in artificial intelligence and intelligent agents. The company’s AI-driven solutions are instrumental in enhancing digital advertising strategies, making them more relevant and effective.
The inventors behind this breakthrough technology include Anuj Khanna Sohum, Charles Yong, and Madhusudana Ramakrishna, who have contributed to Affle’s ongoing innovation in AI-driven advertising.