Zoom has announced a big set of new AI features at its Zoomtopia event. The goal is simple, make meetings faster, easier, and more flexible for everyone.
One of the biggest highlights is the new lifelike AI avatars. These avatars copy your expressions and movements, so you can look polished even if you are not ready to turn on your camera. Hosts can also use them in waiting rooms to share messages like meeting agendas or reminders. This feature is expected to roll out in December.
Zoom’s AI assistant has also been upgraded to AI Companion 3.0. It now works not just on Zoom, but also on platforms like Google Meet and Microsoft Teams. The assistant can take notes, write summaries, expand rough notes, and pull insights from Zoom, Google, and Microsoft apps. It can also prepare you for meetings by recalling past action items and suggesting agendas. A new Group Assistant can answer team-wide questions such as “What are our action items?”
Scheduling has been improved too. The assistant can spot overlapping meetings, suggest which ones you might skip, and free up time in your calendar. On top of that, live voice translation in meetings, writing help for emails and documents, and a research tool are being added. Zoom will also support custom AI agents and let its virtual agent mimic a user’s voice for personalised experiences.
Outside of AI, Zoom is boosting video quality with 60fps support and higher bit rates. Organisations such as universities will get new tools to manage recordings and lectures. In healthcare, providers will be able to use virtual agents for tasks like patient check-ins and insurance checks starting next year.
Most of these AI features will be available from November at no extra cost for paid Zoom Workplace users. Some advanced features, such as quality management for customer support, will launch in January 2026.
Zoom’s CEO, Eric Yuan, even hinted that such AI advances could change the work week itself. He said if AI helps people save time, companies may no longer stick to a five-day work schedule. Instead, three or four days could become the new normal.
