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Starting on July 17, many Fitbit users began experiencing major problems with the app. The biggest issue? Their fitness trackers and smartwatches wouldn’t sync with the app on their phones, meaning no updates on steps, heart rate, sleep, or other health data. To make things worse, some users who followed Fitbit’s own advice and logged out of the app found that they couldn’t log back in.
This wasn’t limited to just one device. People with older Fitbits, newer models, and even Google Pixel Watches were all affected. Google later confirmed that the issue had been fixed by the end of the same day, and outage tracking websites like Downdetector showed that things were getting back to normal.
But the story didn’t end there.
Even days later, users continued to report that their devices still weren’t syncing. Wendy emailed on July 19, saying she was sick with COVID and trying to track her blood oxygen levels, but her Fitbit wouldn’t sync, so she couldn’t get the data she needed. Others, like Lloyd and Ann, shared similar complaints: their devices wouldn’t sync, update the correct time, or display accurate health data.
Many people voiced their frustration on Reddit as well. In one thread, a user said the last few weeks with Fitbit had been “horrible,” with constant syncing issues and a major outage that, in their case, still hadn’t been fully resolved. “I’d honestly go Garmin at this point,” they added.
It’s important to note that, according to Google, most users should now be back up and running. The widespread outage was reportedly fixed quickly. But there are still a number of people whose problems seem to go beyond the original issue. Their devices still aren’t working right, or at all.
Phil, a Fitbit user in Hong Kong, said his tracker has been acting strangely for a week. It sometimes shows 10,000 steps the moment he wakes up or doesn’t record his sleep. This is his third time facing issues with Fitbit, and now he’s considering switching to an Apple Watch. Linda had a similar experience and said she gave up trying to fix the problems and already ordered a second-generation Apple Watch SE.
People are upset because Fitbits are more than just gadgets; they’re tools people use to take care of their health, monitor sleep, and stay active. Many even pay extra for Fitbit Premium, expecting reliable service. When that experience breaks down, it’s more than just an inconvenience; it feels like something important has stopped working.
For those still having issues, the best option is to reach out directly to the Fitbit Help Center for support. While most users may be back to normal, those still struggling deserve answers and working devices.