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New research from Germany’s Federal Office for Information Security (BSI) reveals that about 10% of organizations affected by the July outage at CrowdStrike are planning to switch their cybersecurity vendors. Among those making the change, nearly half (40%) have already found new solutions, while the remaining 60% intend to do so soon.
The incident, which took down approximately 8.5 million Windows devices, has prompted around 20% of companies to reconsider how they select their vendors. While Microsoft claimed that its systems were quickly restored, many users, especially those relying on third-party services, faced significant downtime—nearly half experienced outages lasting around ten hours.
As a result, about two in five companies struggled to collaborate with clients, impacting their operations and revenue. However, the outage also served as a wake-up call for many organizations about the risks of depending on third-party providers. Two-thirds have either enhanced or are planning to improve their incident response strategies.
BSI President Claudia Plattner emphasized that while complete protection from IT security incidents is impossible, companies can bolster their resilience through preventive measures.
The research also highlighted the role of social media during the outage, noting that more companies learned about the issue through social platforms than directly from CrowdStrike. Although the study was based on a small sample of 311 German organizations, it offers insight into how businesses are reacting to the incident.