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CrowdStrike CEO George Kurtz announced that over 97% of Windows sensors have been restored following a significant IT outage caused by a bug in a routine update. The update, issued last week by the cybersecurity firm, resulted in widespread disruptions, including system crashes and the infamous blue screen error on Windows devices.
In a LinkedIn post, Kurtz expressed regret for the chaos caused by the outage and assured that the company is focused on achieving full recovery. “To our customers still affected, please know we will not rest until we achieve full recovery,” he stated.
The outage had far-reaching consequences, affecting numerous sectors including air travel, businesses, and healthcare services. Many operations were halted, and flights were cancelled as a result of the disruptions.
CrowdStrike has since rolled back the problematic update to resolve the issue. The incident has negatively impacted the company’s share price, and Kurtz has faced criticism for the fallout.
In response to reports that CrowdStrike was offering $10 Uber Eats gift cards as an apology, the company clarified that the gift cards were intended only for internal teams and partners who assisted in managing the crisis. The company stated, “The claim about offering gift cards to customers is false. The cards were sent to our teammates and partners and flagged as fraud due to high usage rates.”
A TechCrunch article had previously reported on the gift cards, which some recipients found problematic due to high usage rates. CrowdStrike responded by denying the claim that the cards were distributed to customers, emphasizing that they were meant as a gesture of appreciation for external partners.