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Transforming Healthcare announced the launch of a new electronic service that provides assistance to pharmacies and doctors in the face of persistent cyber attacks that disrupt operations in the medical industry.
Change Healthcare, a unit of UnitedHealth Group, announced a new e-prescribing service and a temporary financial servicedesigned to immediately meet providers’ financial needs in the event of a cyber threat.
The cyber attack, discovered by UnitedHealth on February 21, targeted part of the company’s IT network, and the affectedsystems were immediately isolated and shut down as soon as they were diagnosed. This situation was repeated in themedical field and affected business and services.
Change Healthcare specializes in payment and revenue management tools that support the business of healthcare providersand major insurance companies. It also provides electronic records essential for healthcare.
In an update published Friday, Transforming Healthcare announced it has completed a new trial of its “Rx ePrescribingService” with providers and retailers. The service is available to all customers, but it is important to note that existingePrescribing service providers are not yet operational.
UnitedHealth also published a dedicated website detailing Alter Health’s response to a cyberattack. The website announceda temporary financial service to support service providers facing payment issues. The program does not charge fees orinterest; Once the process is restarted, the money will be refunded and eligibility can be verified via the website.
UnitedHealth emphasizes the importance of proceeding with payments and making the payment process seamless.Medical ecosystem. Note that the funding program does not include providers involved in the application process, andUnitedHealth recommends working in such cases.
Despite challenges from cyberattacks, UnitedHealth reported significant progress showing that more than 90% ofpharmacies nationwide are using solutions to manage their claims through electrical processing solutions. Additionally, thecompany’s data shows that drug demand has reached normal operating levels.
However, the cyber attack continued for ten consecutive days; This suggests continued efforts to mitigate its impact andrestore full operation to the combined effect of the line.