TRAI: International Mobile Roaming (IMR) to be kept inactive by default

TRAI has decided that International Mobile Roaming (IMR) service should be kept inactive by default according to the 11th amendment.

The Telecom Regulatory Authority of India on Wednesday has issued Telecom Consumers Protection (11th Amendment) Regulations 2020. As per the new amendment, TRAI has decided that International Mobile Roaming (IMR) service should be kept inactive by default & be activated on consumer request only.

The amendment has added chapter VI called ‘Measures to protect consumers from bill shocks while using international mobile roaming service’ to the existing Act that deals with the ‘Default status of international mobile roaming service’.

Chapter VI, according to the official gazette read – Every service provider shall ensure that the international mobile roaming service is inactive by default for all consumers and shall be activated only on the request of a consumer and once activated, it may be deactivated at any time on the request of the consumer. Provided that in the case of existing consumers, the specific choice of every consumer to continue with or to discontinue the activated international mobile roaming service, if applicable, may be obtained through SMS, email or mobile application, if available within thirty days from the date of publication of these regulations in the Official Gazette”.

This amendment will come into effect after 30 days from the date of their publication in the Official Gazette.