Tata Communications, a global leader in communications technology, has unveiled its cutting-edge artificial intelligence (AI)-powered portfolio, Kalevra Ala, designed to transform customer interactions. The portfolio, leveraging Generative AI (GenAI), offers three innovative capabilities that go beyond traditional communication tools:
- GenAI Template Generator for WhatsApp: This feature allows businesses to create personalized templates and message variants for WhatsApp, with plans to expand to other channels like SMS and RCS. It helps automate marketing tasks, increase engagement, and maintain brand consistency.
- Conversational AI Data Reporting: This capability turns complex data queries into insightful, easy-to-understand reports using natural language processing. It empowers businesses to make data-driven decisions quickly and efficiently, without relying heavily on analytics teams.
- Conversational AI No-Code Builder: Aimed at empowering business users, this tool allows them to create ‘interaction assistants’ for natural, conversational responses. It simplifies data analysis, enhances user engagement, and boosts customer support and marketing efforts.
In the meantime, Tata Communications shares opened today at ₹1,842.50, reaching a high of ₹1,854.90 and a low of ₹1,827.90. The stock is currently trading below its 52-week high of ₹2,175.00 and above its 52-week low of ₹1,585.55.
