India’s largest airline, IndiGo, was under scrutiny after a video depicting cockroaches on one of its planes went viral on social media. The footage, which circulated widely, showcased multiple cockroaches swarming around the galley area of the aircraft, highlighting concerns about cleanliness and hygiene standards.
In response to the public outcry, IndiGo issued a statement acknowledging the video and reassuring passengers of prompt action taken by their staff. The airline asserted that upon becoming aware of the situation, they immediately initiated thorough cleaning and disinfection procedures across their entire fleet. Additionally, fumigation measures were implemented as a precautionary measure to address any potential pest-related issues.
“We are aware of the video that was circulated on social media showing an unclean corner in one of our aircraft. Our staff promptly took the necessary action onboard. As a precautionary measure, we immediately cleaned the entire fleet and carried out fumigation and disinfection procedures,” stated the airline in their official response. They further emphasized their commitment to upholding the highest standards of cleanliness and hygiene to ensure passengers’ safety and comfort.
This incident isn’t the first time IndiGo has faced scrutiny over cleanliness concerns. In October 2022, the airline encountered a similar situation when a passenger reported spotting a cockroach inside a flight from Patna to Delhi, prompting them to take remedial action.
IndiGo’s reputation, known for its efficiency and reliability in the Indian aviation industry, could potentially be tarnished by such incidents. Passengers’ perceptions of the airline’s commitment to cleanliness and hygiene standards may be negatively impacted, potentially leading to a loss of trust and patronage.
As travellers prioritize safety and hygiene considerations, airlines must prioritize stringent cleanliness measures to instil confidence and maintain customer satisfaction. IndiGo’s swift response and remedial actions serve as a reminder of the critical importance of maintaining impeccable cleanliness standards in the aviation industry.
